Terms of service

Public Offer of the POPOVYCH BUREAU Online Store

1. Terms and Definitions

1.1.

For the purposes of this Public Offer, unless the context requires otherwise, the following terms shall have the meanings set out below and shall form an integral part of this Offer:

Seller – Sole Proprietor Oleksandra Popovych (FOP POPOVYCH OLEKSANDRA OLEKSANDRIVNA).

Buyer – any legally competent individual who has accepted this Public Offer under its terms and places an order for, and purchases, goods offered by Sole Proprietor Oleksandra Popovych through the website https://popovychbureau.com/ for personal, household, or other non-commercial purposes unrelated to entrepreneurial activity.

Online Store – the Seller's official online store located at https://popovychbureau.com/. Within this Agreement, the terms Online Store and Store, as well as the website address https://popovychbureau.com/ and all its related pages, shall be considered equivalent and interpreted according to the context of this Offer.

Product – any item, including clothing, accessories, or other tangible goods, offered for sale on the Website.

Order – a properly completed order submitted by the Buyer by filling in the required fields in the Shopping Cart and Checkout sections of the Website, addressed to the Seller for the purchase and delivery of the selected Product to the address specified by the Buyer.



2. General Provisions

2.1.

This Public Offer (hereinafter referred to as the "Agreement") constitutes the official offer of Sole Proprietor Oleksandra Popovych to any legally competent person authorised to enter into agreements. This Agreement governs the sale and purchase of Products under the terms set forth herein and contains all material terms of the contract.

2.2.

Relations concerning consumer protection shall be governed by the Law of Ukraine "On Consumer Protection", the Law of Ukraine "On Electronic Commerce", and other applicable legislative and regulatory acts of Ukraine.

2.3.

The Seller reserves the right to amend these Terms at any time without prior notice. Any amendments shall become effective upon publication on the Website and shall apply to all Orders placed after such publication.

2.4.

Placing an Order through the Website, placing an Order by telephone, registering an account, or subscribing to communications constitutes confirmation that the Buyer has read, understood, accepted, and agreed to these Terms.

2.5.

All textual content, photographs, graphics, and other materials displayed on the Website are the property of the Seller or its respective partners. Viewing, downloading, or printing materials from the Website is permitted solely for personal, non-commercial use.



3. Subject of the Agreement and Product Prices

3.1.

The Seller agrees to transfer ownership of the Products to the Buyer, and the Buyer agrees to accept and pay for the Products in accordance with the terms of this Agreement.

Ownership of the ordered Products passes to the Buyer upon full payment and physical delivery of the Products to the Buyer.

The risk of accidental loss of or damage to the Products passes to the Buyer at the moment the Products are physically delivered.

3.2.

Product prices are determined solely by the Seller and are displayed on the pages of the Online Store located at:

https://popovychbureau.com/

3.3.

Product prices are displayed in Ukrainian Hryvnia (UAH), United States Dollars (USD), or Euros (EUR) depending on the currency selected on the Website and are calculated according to the current exchange rate of the Ukrainian Hryvnia.

3.4.

An offer to purchase a specific Product remains valid for as long as the Product is displayed on the Website and is available in stock.



4. Formation of the Agreement

4.1.

This Agreement constitutes a public offer in accordance with Articles 633 and 641 of the Civil Code of Ukraine and has full legal force.

4.2.

The Agreement concluded through the Buyer's acceptance of this Public Offer shall be deemed a contract of adhesion, which the Buyer joins without reservations or amendments.

4.3.

The placement of an Order by the Buyer constitutes unconditional acceptance of all terms and conditions of this Agreement.

Any Buyer who places an Order through the Seller's Online Store shall be deemed to have entered into contractual relations with the Seller under the terms of this Agreement.

5. Rights and Obligations of the Parties

5.1. The Seller shall:

5.1.1.

From the moment this Agreement is concluded, fully perform all obligations owed to the Buyer in accordance with the terms of this Agreement and applicable law.

The Seller reserves the right not to fulfil its obligations under this Agreement in the event of force majeure circumstances as set out in Section 10 of this Agreement.

5.1.2.

Process the Buyer's personal data and ensure its confidentiality in accordance with the applicable laws of Ukraine.

5.2. The Seller has the right to:

5.2.1.

Amend this Agreement, Product prices, prices for related services, and the methods and timeframes for payment and delivery at its sole discretion by publishing such changes on the Website.

All amendments become effective immediately upon publication and shall be deemed communicated to the Buyer from the moment of publication.

5.2.2.

Transfer its rights and obligations under this Agreement to third parties without obtaining the Buyer's prior consent.

5.3. The Buyer shall:

5.3.1.

Review the terms of this Agreement and the Product prices offered in the Online Store before placing an Order.

5.3.2.

Provide all information required to place an Order independently through the Website or with the assistance of a customer support representative using the available ordering methods.

5.3.3.

Provide all information necessary for the Seller to properly identify the Buyer and deliver the ordered Products.

5.3.4.

Pay for the ordered Products and any applicable delivery charges in accordance with this Agreement.

5.3.5.

To avoid misunderstandings, review all information available on the Website before placing an Order, including, but not limited to, the following sections:

  • Payment and Delivery
  • Returns and Exchanges
  • Privacy Policy

5.3.6.

Use the Products solely for personal purposes and not for commercial or entrepreneurial activities.



6. Order Acceptance

6.1.

Once an Order has been placed, the Buyer will receive an email containing the details of the Order, including the purchased Products, their prices, the delivery address, and the shipping cost.

6.2.

An Order shall be deemed accepted for processing after the Buyer receives an email confirming acceptance of the Order, or after the Website displays a confirmation message indicating that the Order has been successfully created together with its order number.

6.3.

The Seller reserves the right to cancel an Order during the order confirmation stage.

6.4.

The Seller may contact the Buyer by telephone to verify the details of the Order.

If the Seller is unable to contact the Buyer within 48 hours, the Order may be cancelled.

If the Buyer has already made payment, the Seller shall refund the payment using the same bank details from which the payment was received.

6.5.

After an Order has been accepted, the Buyer will be informed of the estimated delivery date.

The estimated delivery date depends on product availability and the time required to process and deliver the Order.



7. Delivery of Products

7.1.

The Buyer shall accept delivery of the Order within the agreed delivery period.

The delivered Product may be handed over to the Buyer or, in the Buyer's absence, to any person who presents proof of the Order or another document confirming the delivery.

7.2.

The Buyer may collect Products in person from any of the Seller's retail locations.

7.3.

The Seller will make every reasonable effort to meet the agreed delivery timeframes.

However, the Seller shall not be liable for delays caused by unforeseen circumstances beyond the Seller's reasonable control.

7.4.

For international customers, Products are shipped exclusive of any taxes, customs duties, import fees, or similar charges that may apply in the Buyer's country.

Shipping charges do not include customs duties, taxes, or other import-related fees, all of which remain the responsibility of the Buyer.

8. Returns and Exchanges

8.1.

The Buyer has the right to return a Product of proper quality if it does not meet their expectations in terms of shape, dimensions, style, colour, size, or configuration.

The Buyer also has the right to exchange a defective Product for an equivalent defect-free Product, if available, or to choose another Product from the Seller's assortment of equal value.

8.2.

The Buyer may return or exchange a Product of proper quality provided that:

  • the Product has not been used;
  • its original condition has been preserved;
  • all original packaging, seals, labels, and tags remain intact;
  • the Product retains its consumer properties;
  • the complete set of accessories is included;
  • proof of purchase (sales receipt or payment receipt) is provided.

8.3.

To return a Product of proper quality (including for exchange), the Buyer must carefully package the Product together with all accessories and include a copy of the proof of payment.

8.4.

The return of a defective Product shall be carried out using one of the methods specified in Section 8.5.

8.5.

Products may be returned by:

  • sending the Product via a delivery service; or
  • returning the Product personally or through any courier service.

8.6.

The Buyer is responsible for the cost of return shipping when returning or exchanging a Product of proper quality.

8.7.

Refunds shall be processed within 5–10 banking days from the date the returned Product is received.

If a defective Product is returned, the Buyer shall be reimbursed for both the cost of the Product and the original shipping charges.

8.8.

Refunds shall always be issued using the same payment method that was used for the original purchase.

8.9.

The following Products are not eligible for return or exchange:

  • Products that have been used;
  • Products that have been dry cleaned or washed;
  • Products with removed tags or labels;
  • Products used for photo or video shoots;
  • Products returned without proof of purchase;
  • Products manufactured according to the Buyer's individual specifications or personalised requirements;
  • Products delivered outside the territory of Ukraine (international orders);
  • Gift cards.

8.10.

The Seller reserves the right to refuse a return if, based on an independent assessment, the returned Product does not meet the conditions set out in Section 8.9 of this Agreement.



9. Payment Methods

9.1.

The Buyer may pay for Products using the following payment method:

  • Online payment through the Plata by Mono.

9.2.

Further information regarding available payment methods can be found in the Payment and Delivery sections of the Website.



10. Force Majeure

10.1.

Neither Party shall be liable for any total or partial failure to perform its obligations under this Agreement if such failure results from force majeure circumstances arising after the conclusion of this Agreement.

Force majeure means extraordinary events or circumstances that could not reasonably have been foreseen or prevented by the affected Party.

Such events include, but are not limited to:

  • strikes;
  • floods;
  • fires;
  • earthquakes;
  • other natural disasters;
  • wars;
  • military actions;
  • actions of Ukrainian or foreign governmental authorities;
  • and any other circumstances beyond the reasonable control of either Party.

Changes to applicable laws or regulations that directly or indirectly affect either Party shall not be considered force majeure.

However, where such legislative changes make it impossible for either Party to fulfil its obligations under this Agreement, the Parties shall promptly cooperate to determine an appropriate course of action that allows the continued performance of this Agreement wherever reasonably possible.

11. Privacy

11.1.

When returning a Product, the Buyer may be required to provide passport (or identification) details and bank card information to enable the Seller to process the refund.

The Seller may use this information solely for the purpose of fulfilling its obligations to the Buyer.

The Seller recognises the importance of protecting the confidentiality of the Buyer's personal information.

By providing personal data to the Seller, the Buyer consents to its processing, including for the purposes of:

  • fulfilling the Seller's obligations under this Agreement;
  • promoting the Seller's products and services through marketing communications;
  • conducting electronic and SMS surveys;
  • organising competitions and promotional campaigns;
  • analysing the effectiveness of marketing activities;
  • providing customer support;
  • carrying out statistical and analytical research;
  • arranging the delivery of Products;
  • monitoring customer satisfaction with the Seller's services.

Visitors to the Website and Buyers also agree that, for the purposes of fulfilling contractual obligations, conducting marketing research, preparing analytical reports, and performing other marketing activities, the Seller may engage third parties to process personal data under appropriate contractual arrangements, provided such processing complies with the applicable legislation of Ukraine governing personal data protection.

Such personal data may include, without limitation:

  • date of birth;
  • email address;
  • social media account information;
  • purchase history;
  • information regarding personal interests.

Processing of personal data includes any operation performed with or without automated means, including:

  • collection;
  • recording;
  • organisation;
  • storage;
  • updating or modification;
  • retrieval;
  • use;
  • transfer (including cross-border transfers where necessary);
  • anonymisation;
  • blocking;
  • deletion;
  • destruction.

The Seller may also process personal data by sending promotional correspondence to the Buyer's postal address, making telephone calls, sending SMS messages, communicating via online messaging services, and sending marketing emails.

The Buyer may unsubscribe from marketing communications at any time without providing a reason by:

  • clicking the "Unsubscribe" link included in any marketing email; or
  • contacting the Seller's Customer Support using the contact information provided in the Contact section of the Website.

11.2.

The Seller undertakes not to disclose information received from the Buyer to third parties, except where such disclosure is necessary for agents or service providers acting on behalf of the Seller to fulfil the Seller's obligations under this Agreement.

11.3.

The Buyer authorises the Seller and the Seller's contractors to process the Buyer's personal data using automated database management systems and other software specifically developed for that purpose.

11.4.

The Buyer has the right to request complete information regarding their personal data, its processing and use, and may request the correction, supplementation, or deletion of inaccurate or incomplete personal data.



12. Liability

12.1.

The Parties shall be liable for any failure to perform or improper performance of their obligations under this Agreement in accordance with the applicable laws of Ukraine.

12.2.

All text, photographs, graphics, trademarks, and other materials published on https://popovychbureau.com/ are protected by applicable intellectual property laws.

Any unauthorised use, reproduction, or distribution of such materials is prohibited and may result in liability under the laws of Ukraine.



13. Miscellaneous Provisions

13.1.

The Parties shall use their best efforts to resolve any disputes arising out of or in connection with this Agreement through negotiations.

13.2.

If the Parties fail to reach an agreement through negotiations, any dispute shall be resolved by the competent courts of Ukraine in accordance with the applicable laws of Ukraine.